Shipping policy

7. Delivery
We aim to dispatch all orders within 3 working days of the Order Confirmation (most made-to-order items are dispatched within 20–40 working days).
Unless we agree otherwise with you, we will deliver the goods within 60 days after the contract is formed.
For UK deliveries, risk passes to you when the goods are delivered to the address you gave us.
For international orders outside the UK, risk usually passes when the goods are dispatched to the carrier. You are responsible for paying any import duties, taxes, customs charges or clearance fees in your country.

8. Your Right to Cancel (14-Day Cooling-Off Period) – Consumers Only
You have the legal right to cancel your order within 14 days after the day you (or someone you nominate) receive the goods, without giving any reason.
To cancel, you must clearly notify us by email before the 14-day period ends. You may use the model cancellation form at the end of these Terms.
You must return the goods to us (at your own cost) within 14 days of telling us you are cancelling. The goods must be unused, in their original condition and with all tags still attached where possible.
We will refund you the price you paid (including standard delivery costs) within 14 days of receiving the returned goods (or proof that you have sent them). We may reduce the refund if the goods have been used or damaged beyond what is necessary to inspect them.

Exceptions – You do not have the right to cancel for:

• Made-to-order or personalised items (our engineered garments are often made to order).
• Sealed goods that have been unsealed for hygiene reasons.